APPLICATION EXPERT CRM (M/F/D)
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We are a community open to everyone. One global team where everyone counts.

Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us?
Job Description

THE ROLE

As a direct-to-consumer e-commerce business, our Customer Relationship Management (CRM) system is key to maintaining effective communication with our customers. In your role as a Salesforce Application Expert (m/f/d), you will be instrumental in driving our success and ensuring customer satisfaction. You will focus on implementing digital customer processes, especially within Customer Service, and contribute to developing top-tier service solutions in the system. We highly value active involvement in shaping and optimizing current processes to continuously enhance both our team and solutions.

YOUR JOB AS PART OF THE CANYON CREW

  • Develop scalable, sustainable features and functions within our CRM system

  • Analyze, define, and implement new system requirements

  • Optimize existing features to adapt to the evolving Customer Service Journey

  • Use available tools to define processes in a declarative manner

  • Review software updates and ensure smooth, error-free integration

  • Maintain interfaces to our SAP system and other Salesforce systems, actively participating in their development and enhancement

  • Ensure the analysis and optimization of business processes from a system perspective

HOW YOU BECOME PART OF THE RACE

  • You have a degree in (technical) computer science, business informatics, or a related field, or have completed training as an IT specialist, and possess several years of professional experience

  • You have strong technical expertise in SQL/SOQL, .net, Java, as well as in object-oriented development, cloud-based software systems, and microservices

  • You have extensive experience in designing and developing cross-system processes and can apply this expertise successfully

  • You are familiar with various tools related to development, release, and deployment processes, and have experience working in an agile environment

  • You are proficient in English, both written and spoken

  • You have solid experience (at least 2 years) in the Salesforce environment, particularly in development using Apex, Visualforce Pages, and Lightning Web Components

 

HIGHLIGHTS ON YOUR CANYON TOUR

The Canyon Crew  
In our global team, we combine energy and transparency and promote a feedback culture as well as Canyon events, along with inspiring crew rides. Welcome to a career that is more than just a job!  
 
Feel Canyon   
Unlock your passion for cycling with us! Enjoy exclusive discounts on bikes, gear, and apparel as part of our commitment to fueling your cycling journey.  
 
Compensation  
Experience a rewarding career with a competitive market-based salary, generous paid time off and we contribute to your private pension scheme as we care for your future. Your satisfaction is our priority as we build a thriving work environment together.  
 
Working Model  
Join us for a career that prioritizes life-work integration through flexible and hybrid work options. Experience a family-friendly environment where balance is not just a goal but a way of professional life.  
 
Working Culture  
Be part of our journey in creating an inclusive workplace where your voice matters. Your well-being is our highest priority and together with you we unlock the Canyon spirit.  
 
Job Variety  
Explore a diverse career path with us, where you can delve into various departments with operational, strategic, creative, or technical roles. Experience a wide range of job opportunities that consistently challenge and inspire you.   
 
Impact  
Embark on a career shaping the future of mobility in a global environment. Join us as we prioritize innovation, fun and sustainability, always putting our customers first, with the shared goal of building the best bikes for a forward-thinking world. 
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