CUSTOMER SERVICE AGENT CHINA (M/F/D) Stellendetails

CUSTOMER SERVICE AGENT CHINA (M/F/D)

We are a community open to everyone. One global team where everyone counts.

Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us?

Stellenbeschreibung

THE ROLE

As a customer service agent (m/f/d), you will support our Chinese customers with the goal of meeting their expectations and providing an excellent customer experience in the fields of sales, orders and lifetime. To do so, you will bring in your passion for excellent customer service and cycling to our team.

YOUR JOB AS PART OF THE CANYON CREW

↵

Providing technical support to our customers via email, phone and chat
Assessing guarantee and warranty requests and ensuring that they are followed up correctly
Improving the technical processes in order to achieve an even better service level
Achieving and adhering to the defined KPIs in terms of processing quality, quantity and time
Build / Maintain / improve local bike shops network to cover key cities in China to provide technical support for local Canyon customers

HOW YOU BECOME PART OF THE RACE

You have already gained experience in customer service
You are a natural problem solver and manage to help our Canyon fans
You are a team player, but you can also work independently in a results-oriented manner
Technical knowledge will help you to meet our customers and service partners at eye level with technical questions
You are enthusiastic about bikes
Very good Chinese language skills with a strong customer and service orientation. English would be a plus.

HIGHLIGHTS ON YOUR CANYON TOUR

The Canyon Crew 
In our global team, we combine energy and transparency and promote a feedback culture as well as Canyon events, along with inspiring crew rides. Welcome to a career that is more than just a job! 

Feel Canyon  
Unlock your passion for cycling with us! Enjoy exclusive discounts on bikes, gear, and apparel as part of our commitment to fueling your cycling journey. 

Compensation 
Experience a rewarding career with a competitive market-based salary, generous paid time off and we contribute to your private pension scheme as we care for your future. Your satisfaction is our priority as we build a thriving work environment together. 

Working Model 
Join us for a career that prioritizes life-work integration through flexible and hybrid work options. Experience a family-friendly environment where balance is not just a goal but a way of professional life. 

Working Culture 
Be part of our journey in creating an inclusive workplace where your voice matters. Join us and utilize our "speak up" platform to contribute to building a supportive and fair community. Your well-being is our highest priority and together with you we unlock the Canyon spirit. 

Job Variety 
Explore a diverse career path with us, where you can delve into various departments with operational, strategic, creative, or technical roles. Experience a wide range of job opportunities that consistently challenge and inspire you.  

Impact 
Embark on a career shaping the future of mobility in a global environment. Join us as we prioritize innovation, fun and sustainability, always putting our customers first, with the shared goal of building the best bikes for a forward-thinking world.