THE ROLE

Providing great customer service is the most important part of our plans to continue to grow the Canyon brand in Australia and New Zealand and our Technical & Customer Service teams are the point of contact for Canyon service, repair and warranty for our customers. The position will be based in our Keysborough, Melbourne Service Centre which provides a fantastic and sociable working environment for bike enthusiasts including a full workshop, bike parking, shower and great coffee.

YOUR JOB AS PART OF THE CANYON CREW

• Handle incoming phone, chat and email enquiries on a wide range of matters; including new bike and equipment sales, sizing or technical questions, warranty enquiries and much more
• Active participation at Canyon events

HOW YOU BECOME PART OF THE RACE

We're looking for someone outstanding and exceptional in everything they do with the following skills and experience:

• Great knowledge of bikes, current market trends and future opportunities. It is vital that you're passionate about bikes and have a desire to share your passion for the sport either face to face at events, on the phone or by email.
• A helpful and proactive attitude with a work ethic that is unmatched. It is important you have a friendly, helpful and efficient manner and can use this to provide industry leading service to every Canyon consumer.
• You are outgoing and conversational. Every Canyon employee must be able to communicate with our customers effectively. It is critical you have a great telephone manner and excellent written skills in order to succeed.
• IT literate across a number of packages, strong organisational and admin skills. Training will be provided at our Australian office.
• You are tenacious, creative, driven, enthusiastic, passionate, ambitious and committed. These are our basic principles and the standards by which we judge ourselves daily.