IT SERVICE ENGINEER (M/F/D) Stellendetails

IT SERVICE ENGINEER (M/F/D)

We are a community open to everyone. One global team where everyone counts.

Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us?

Stellenbeschreibung

THE ROLE

As an IT Service Engineer (m/f/d), you will take ownership of providing high-quality technical support, ensuring the smooth operation and continuous optimization of our workplace IT ecosystem. Beyond troubleshooting complex hard- and software issues, you will play a key role in standardizing service processes, deploying new IT assets, and enhancing user satisfaction across our global teams. Leveraging your strong communication and technical skills, you will ensure seamless digital workflows and act as a reliable partner for end-user IT requests within the Canyon Crew.

This role is based in our Canyon Tech Hub Barcelona, bringing together top tech talent to shape the future of cycling.

YOUR JOB AS PART OF THE CANYON CREW

IT Support & Incident Management: You are responsible for receiving, analyzing, classifying, and processing incoming IT incidents and service requests related to hardware and software (including notebooks/MacBooks, printers, Windows 10, macOS, Microsoft Office 365, intranet, and internet).
System Administration & Maintenance: You handle the support, installation, and maintenance of our server and client systems (Windows 11, macOS, Office 365, Exchange, and SharePoint), as well as the installation, configuration, and troubleshooting of our production and logistics systems.
Ticket Management & Categorization: You monitor our ticketing system and categorize incoming incidents.
System Operations & Collaboration: As part of our incident management, you work with your team to ensure the smooth operation of our IT systems.
Issue Tracking & SLA Compliance: You share responsibility for issue tracking and ensuring compliance with our service level agreements (SLAs).
On-Site Support & Hardware Procurement: You provide on-site user support and take care of procuring, replacing, and setting up workplace hardware.

HOW YOU BECOME PART OF THE RACE

You have successfully completed vocational training (optionally with further education) in IT (e.g., IT specialist for system integration, IT systems electronics technician, IT systems or IT business administrator) and ideally have several years of experience in IT support
You are very familiar with Microsoft environments such as Active Directory (Azure & on-prem), Office 365, Windows 11, macOS, Windows Server, Exchange, as well as VMware and networking experience supporting and maintaining Google Workspace environments is beneficial
Experience in user helpdesk support and telephone-based user assistance, and have worked with a ticketing system
Broad knowledge in both hardware and software (including notebooks, printers, intranet, and internet)
In alignment with the shift-left strategy, you are prepared to familiarize yourself with new services and applications to efficiently resolve support issues.
In your daily collaboration with internal and external stakeholders, you impress with your approachable personality, professional communication, and strong solution-oriented mindset
A high level of customer and service orientation, a hands-on mentality, and an independent working style round out your profile
Very good German and good English skills (both written and spoken) enable you to communicate effectively within our team and with external partners

Please note: Applications must be submitted in English.

HIGHLIGHTS ON YOUR CANYON TOUR

The Canyon Crew & Culture: Combine energy and transparency in a global team. We promote a strong feedback culture, unique Canyon events, and inspiring crew rides. Your voice matters in creating an inclusive workplace where well-being is a priority.
Feel Canyon (Product Perks): Unlock your passion for cycling! Enjoy exclusive discounts on bikes, gear, and apparel as part of our commitment to fueling your journey.
Compensation & Rewards: Experience a rewarding career with a competitive market-based salary and generous paid time off. Your satisfaction is our priority.
Life-Work Integration: Join us for a career that prioritizes balance through flexible and hybrid work options in a family-friendly environment.
Impact & Development: Shape the future of mobility. We offer diverse career paths across operational, strategic, creative, or technical roles, where innovation and sustainability consistently challenge and inspire you.