IT SERVICE ENGINEER (M/F/D)
Jetzt bewerben

We are a community open to everyone. One global team where everyone counts.

Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us?
Stellenbeschreibung

THE ROLE

This role is based in our Canyon Tech Hub Barcelona, bringing together top tech talent to shape the future of cycling.

YOUR JOB AS PART OF THE CANYON CREW

  • You are responsible for receiving, analyzing, classifying, and processing incoming IT incidents and service requests related to hardware and software (including notebooks/MacBooks, printers, Windows 10, macOS, Microsoft Office 365, intranet, and internet)
  • You handle the support, installation, and maintenance of our server and client systems (Windows 11, macOS, Office 365, Exchange, and SharePoint), as well as the installation, configuration, and troubleshooting of our production and logistics systems
  • You monitor our ticketing system and categorize incoming incidents
  • As part of our incident management, you work with your team to ensure the smooth operation of our IT systems
  • You share responsibility for issue tracking and ensuring compliance with our service level agreements (SLAs)
  • You also provide on-site user support and take care of procuring, replacing, and setting up workplace hardware

HOW YOU BECOME PART OF THE RACE

  • You have successfully completed vocational training (optionally with further education) in IT (e.g., IT specialist for system integration, IT systems electronics technician, IT systems or IT business administrator) and ideally have several years of experience in IT support
  • You are very familiar with Microsoft environments such as Active Directory (Azure & on-prem), Office 365, Windows 11, macOS, Windows Server, Exchange, as well as VMware and networking experience supporting and maintaining Google Workspace environments is beneficial
  • You have experience in user helpdesk support and telephone-based user assistance, and have worked with a ticketing system
  • You possess broad knowledge in both hardware and software (including notebooks, printers, intranet, and internet)
  • In alignment with the shift-left strategy, you are prepared to familiarize yourself with new services and applications to efficiently resolve support issues.
  • In your daily collaboration with internal and external stakeholders, you impress with your approachable personality, professional communication, and strong solution-oriented mindset
  • A high level of customer and service orientation, a hands-on mentality, and an independent working style round out your profile
  • Very good German and good English skills (both written and spoken) enable you to communicate effectively within our team and with external partners

HIGHLIGHTS ON YOUR CANYON TOUR

The Canyon Crew  
In our global team, we combine energy and transparency and promote a feedback culture as well as Canyon events, along with inspiring crew rides. Welcome to a career that is more than just a job!  
 
Feel Canyon   
Unlock your passion for cycling with us! Enjoy exclusive discounts on bikes, gear, and apparel as part of our commitment to fueling your cycling journey.  
 
Compensation  
Experience a rewarding career with a competitive market-based salary, generous paid time off and we contribute to your private pension scheme as we care for your future. Your satisfaction is our priority as we build a thriving work environment together.  
 
Working Model  
Join us for a career that prioritizes life-work integration through flexible and hybrid work options. Experience a family-friendly environment where balance is not just a goal but a way of professional life.  
 
Working Culture  
Be part of our journey in creating an inclusive workplace where your voice matters. Your well-being is our highest priority and together with you we unlock the Canyon spirit.  
 
Job Variety  
Explore a diverse career path with us, where you can delve into various departments with operational, strategic, creative, or technical roles. Experience a wide range of job opportunities that consistently challenge and inspire you.   
 
Impact  
Embark on a career shaping the future of mobility in a global environment. Join us as we prioritize innovation, fun and sustainability, always putting our customers first, with the shared goal of building the best bikes for a forward-thinking world. 
Jetzt bewerben