THE ROLE

As Manager Experience Partner DACH, you are directly responsible for the operational execution, partner evaluation, and expansion of Canyon’s physical Experience Partner (EXP) network and Authorized Service Partner (ASP) strategic development across Germany, Austria, and Switzerland. Reporting to the DACH Market Manager, you serve as the strategic bridge between Global Retail Operations and local commercial execution: translating global playbooks into local action plans, managing activation budgets, driving partner performance (turnover, conversion, CSAT), and acting as the primary spokesperson for our DACH partner network. 

YOUR JOB AS PART OF THE CANYON CREW

• Network Expansion & Location Scouting: Leading market analyses, feasibility assessments, and location scouting for new EXP sites accelerates growth across high-potential DACH focus regions.
• Store Setup & Global Alignment: Cooperating closely with Global Retail Operations during physical store setups, CI branding, demo fleet provisioning, and new openings ensures brand consistency.
• Playbook Execution & Strategy: Translating central EXP playbooks into tailored regional action plans aligns daily execution with overall DACH commercial targets.
• Spokesperson & Relationship Management: Acting as the primary contact for current and future EXPs goes hand in hand with providing senior operational backup for ASP network management.
• Operations & Performance Tracking: Owning daily partner management, operational decision-making, and KPI tracking (sales, test rides, CSAT, NPS) drives continuous performance improvements.
• Commercial Activations & Budgets: Planning and executing local commercial events and managing local EXP activation budgets focus on measurable ROI in alignment with DACH marketing and sales teams.
• ASP Expansion & Quality Control: Supporting the expansion of the DACH ASP network includes monitoring quality and costs while serving as operational backup for the ASP Specialist during peak periods.
• Market Intelligence & Consumer Insights: Gathering on-site partner, rider, and competitor feedback during field visits informs both regional and global commercial strategies.
• Event Support: Providing hands-on operational support for key DACH brand and commercial events occurs in close cooperation with core DACH and global HQ teams.

HOW YOU BECOME PART OF THE RACE

• Educational Background: A Bachelor’s degree in Business, Retail Management, Marketing, or a related field forms your academic foundation.
• Professional Experience: 3+ years of experience in retail operations, trade marketing, account management, or partner management (ideally within sports, cycling, or premium consumer goods) sets your profile apart.
• Leadership & Execution Mindset: A proven track record as a strategic liaison and sparring partner to regional leadership combines with a hands-on, execution-driven approach.
• Communication & Negotiation Skills: Exceptional communication, presentation, and negotiation capabilities enable you to serve confidently as a trusted spokesperson for internal and external partner:s.
• Analytical & Solution-Oriented Drive: A strong KPI- and result-driven mindset (sales conversion, CSAT, NPS, ROI) goes hand in hand with structured problem-solving abilities.
• Language Skills: Business fluent German and English skills are mandatory; French language proficiency is a strong advantage for the Swiss market.
• High Travel Mobility: Willingness to travel frequently across the DACH region (approx. 40-50%) rounds off your profi