MANAGER CUSTOMER SERVICE CHINA (M/F/D) Stellendetails

MANAGER CUSTOMER SERVICE CHINA (M/F/D)

We are a community open to everyone. One global team where everyone counts.

Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us?

Stellenbeschreibung

THE ROLE

As our Manager Customer Service China (m/f/d) you will play a pivotal role in delivering the best service experience to our customer. You will coordinate the daily operations and work closely together with the HQ in Germany so ensure policies and ways of working adhere with global standards.

YOUR JOB AS PART OF THE CANYON CREW

Providing technical support to our customers via email, phone and chat
Contact person for general and Canyon-specific questions about bikes and bike technology
Assessing guarantee and warranty requests and ensuring that they are followed up correctly
(Pro-)actively support for customers and team members with special challenges and requests
Quality assurance and improving the technical processes in order to achieve an even better service level and customer orientation
Defining and achieving defined KPIs in terms of processing quality, quantity and time and implementation of optimization measures
Support in the coordination of daily operations and optimization of cooperation with HQ as well as building interfaces with external service provider
Working with marketing team, try to achieve monthly / annual budget target to drive business in China

HOW YOU BECOME PART OF THE RACE

↵

Completed commercial training/apprenticeship , ideally in customer service with a strong affinity for bikes and cycling or degree in business management
Proven track record in customer service and a strong service mindset
You have extensive product knowledge and a broad technical bike knowledge
Ideally you have SAP and MS Office knowledge and adapt quickly to changes
Structured and analytical way of working and a keen eye in identifying potential for improvement
You have a high affinity for cycling
Very good Chinese and English language skills

HIGHLIGHTS ON YOUR CANYON TOUR

The Canyon Crew 
In our global team, we combine energy and transparency and promote a feedback culture as well as Canyon events, along with inspiring crew rides. Welcome to a career that is more than just a job! 

Feel Canyon  
Unlock your passion for cycling with us! Enjoy exclusive discounts on bikes, gear, and apparel as part of our commitment to fueling your cycling journey. 

Compensation 
Experience a rewarding career with a competitive market-based salary, generous paid time off and we contribute to your private pension scheme as we care for your future. Your satisfaction is our priority as we build a thriving work environment together. 

Working Model 
Join us for a career that prioritizes life-work integration through flexible and hybrid work options. Experience a family-friendly environment where balance is not just a goal but a way of professional life. 

Working Culture 
Be part of our journey in creating an inclusive workplace where your voice matters. Join us and utilize our "speak up" platform to contribute to building a supportive and fair community. Your well-being is our highest priority and together with you we unlock the Canyon spirit. 

Job Variety 
Explore a diverse career path with us, where you can delve into various departments with operational, strategic, creative, or technical roles. Experience a wide range of job opportunities that consistently challenge and inspire you.  

Impact 
Embark on a career shaping the future of mobility in a global environment. Join us as we prioritize innovation, fun and sustainability, always putting our customers first, with the shared goal of building the best bikes for a forward-thinking world.