RETAIL MANAGER - BERGAMO (M/F/D) Stellendetails

RETAIL MANAGER - BERGAMO (M/F/D)

We are a community open to everyone. One global team where everyone counts.

Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us?

Stellenbeschreibung

THE ROLE

As our Manager Retail – Italy (m/f/d), you pioneer Canyon’s physical retail presence and regional partner ecosystem across Italy. Situated right alongside our new Canyon Italia Headquarters in Pedrengo (Bergamo), you take full P&L and operational ownership of our flagship store (approx. 60% focus) while driving the expansion and commercial success of our B2B Experience Partners (30%) and Authorized Service Partner network (10%). Leading a cross-functional team—including an Assistant Store Specialist, Workshop Coordinator, and Service Partner Coordinator—your mission is to establish Bergamo as the ultimate destination for the Italian cycling community while scaling our nationwide partner footprint.

This is an on-site leadership position based in Pedrengo / Bergamo, reporting directly to the Southern Europe Country Manager.

YOUR JOB AS PART OF THE CANYON CREW

Team Leadership & Culture: Leading and coaching the store, workshop, and partner coordination teams functionally and disciplinarily fosters a high-performing retail and technical service culture.
Flagship P&L & Store Operations: Owning full commercial and operational performance for the Bergamo store—actively steering sales, inventory, conversion, and SLAs—while positioning the location as a premier cycling destination through expert advice, bike fitting, and top-tier visual merchandising.
Experience Partner Network: Identifying, onboarding, and commercially steering high-potential Experience Partners across Italy drives revenue growth and expands Canyon’s physical market presence.
Authorized Service Partners: Overseeing the nationwide ASP network alongside the Service Partner Coordinator ensures strict SLA compliance, drives "Collect & Ride" adoption, and turns partner workshops into true Canyon brand advocates.
Community Hub & Activations: Partnering closely with local Marketing to execute in-store events, demo rides, and joint partner campaigns establishes Bergamo as the beating heart of the local cycling scene.
Cross-Functional Alignment: Collaborating seamlessly with local Pedrengo teams (Customer Service, Marketing) and Global WHQ functions (Logistics, Retail Operations) ensures smooth supply chain workflows and a unified rider experience across all touchpoints.

HOW YOU BECOME PART OF THE RACE

Educational Background: A completed degree or vocational training in Retail Management, Business Administration, or a comparable field forms your solid foundation.
Retail Management Experience: 3–5 years of proven experience in retail management—ideally within the premium, lifestyle, or sports/cycling industry—characterizes your track record.
Hands-On Leadership: Proven experience leading teams of 5–10 people combined with strong organizational talent and a pragmatic, hands-on mindset defines your leadership style.
Commercial & Systems Expertise: Solid proficiency in managing retail P&Ls, store KPIs, inventory workflows, and ERP/POS systems supports your daily operational steering.
Passion for Cycling: A genuine enthusiasm for bikes, sports technology, and cycling culture drives your motivation every day.
Personality & Mindset: A customer-centric, structured, and resilient personality with strong communication skills and an eye for detail rounds off your profile.
Language Skills: Native-level Italian paired with business-fluent English (written and spoken) enables effortless collaboration with local riders and international headquarters teams.

HIGHLIGHTS ON YOUR CANYON TOUR

The Canyon Crew & Culture: Combine energy and transparency in a global team. We promote a strong feedback culture, unique Canyon events, and inspiring crew rides. Your voice matters in creating an inclusive workplace where well-being is a priority.
Feel Canyon (Product Perks): Unlock your passion for cycling! Enjoy exclusive discounts on bikes, gear, and apparel as part of our commitment to fueling your journey.
Compensation & Rewards: Experience a rewarding career with a competitive market-based salary and generous paid time off. Your satisfaction is our priority.
Life-Work Integration: Join us for a career that prioritizes balance through flexible and hybrid work options in a family-friendly environment.
Impact & Development: Shape the future of mobility. We offer diverse career paths across operational, strategic, creative, or technical roles, where innovation and sustainability consistently challenge and inspire you.