SENIOR DEVELOPER - SALESFORCE SERVICE CLOUD (M/F/D) Stellendetails

SENIOR DEVELOPER - SALESFORCE SERVICE CLOUD (M/F/D)

We are a community open to everyone. One global team where everyone counts.

Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us?

Stellenbeschreibung

THE ROLE

As a direct-to-consumer e-commerce business, our Customer Relationship Management (CRM) system is the beating heart of our communication with our riders. In your role as a Salesforce Application Expert / Developer (m/f/d), you will be instrumental in driving our success and ensuring premium customer satisfaction. You will focus on engineering digital customer processes, especially within Customer Service, contributing to top-tier service solutions. We are currently transitioning to a modern, API-first architecture with a strong emphasis on maintaining a "Clean Core" in Salesforce. We highly value your active involvement in shaping this new landscape, writing clean code, and optimizing current processes to continuously enhance both our team and our technical solutions.

This role is based in our Canyon Tech Hub Barcelona, bringing together top tech talent to shape the future of cycling.

YOUR JOB AS PART OF THE CANYON CREW

Build Modern Solutions: You will develop high-performance, scalable, and sustainable custom features (Apex, LWC) within our Salesforce Service Cloud, strictly adhering to our "Clean Core" and API-first philosophy.
Requirements to Reality: You will actively analyze, define, and translate complex business requirements from our Customer Service teams into robust technical implementations.
Smart Architecture: You will master the balance between programmatic development and declarative tools (e.g., advanced Salesforce Flows), knowing exactly when to code and when to configure to ensure long-term maintainability.
Evolve the Journey: You will proactively refactor and optimize existing features to adapt to the evolving Customer Service Journey and reduce technical debt.
Integrations & Interfaces: You will take hands-on ownership of our system interfaces, developing and maintaining APIs that connect Salesforce to our SAP backend (via SAP BTP Integration Suite) and our wider ecosystem (Salesforce Commerce Cloud, Marketing Cloud).
Quality & Deployment: You will review software updates, ensure smooth, error-free integrations, and actively participate in our modern release and deployment processes.
Process Optimization: You will ensure the ongoing analysis and optimization of business processes strictly from a system and data-flow perspective.

HOW YOU BECOME PART OF THE RACE

Educational Foundation: You have a degree in (technical) computer science, business informatics, or a related field, or have completed training as an IT specialist, backed by several years of professional development experience. Minimum Salesforce Certified Platform Developer I certification.
Salesforce Core Mastery: You have solid, hands-on experience (at least 3+ years) in the Salesforce environment. You possess deep expertise in custom development using Apex, SOQL/SOSL, and Lightning Web Components (LWC). (Experience migrating legacy Visualforce to LWC is a plus!)
Integration & API Expertise: You have extensive experience in designing, developing, and consuming RESTful and SOAP APIs. You understand cross-system data flows, microservices, and how to build resilient integrations.
Broad Object-Oriented Knowledge: Alongside Salesforce, you have a strong general foundation in object-oriented programming. Previous experience with languages like Java or C# (.NET) is highly beneficial for understanding our broader technical landscape.
DevOps & Agile: You are highly familiar with modern development tools related to source control, CI/CD pipelines, and deployment processes (e.g., SFDX, Git), and you thrive working within an agile environment (Scrum/Kanban).
Language Skills: You are proficient and confident in English, both written and spoken, to collaborate effectively across our international tech teams.

BONUS POINTS

The Enterprise Ecosystem: You have experience or a strong understanding of how Service Cloud interacts with external platforms like SAP or other Salesforce products like Commerce Cloud and Marketing Cloud.
Middleware Experience: Hands-on experience or conceptual knowledge of working with middleware platforms (we use SAP BTP Integration Suite) to route data effectively.
Certifications: Active Salesforce Certifications such as Salesforce Certified Platform Developer I / II or Integration Architect are a massive plus.

HIGHLIGHTS ON YOUR CANYON TOUR

The Canyon Crew 
In our global team, we combine energy and transparency and promote a feedback culture as well as Canyon events, along with inspiring crew rides. Welcome to a career that is more than just a job! 

Feel Canyon  
Unlock your passion for cycling with us! Enjoy exclusive discounts on bikes, gear, and apparel as part of our commitment to fueling your cycling journey. 

Compensation 
Experience a rewarding career with a competitive market-based salary, generous paid time off and we contribute to your private pension scheme as we care for your future. Your satisfaction is our priority as we build a thriving work environment together. 

Working Model 
Join us for a career that prioritizes life-work integration through flexible and hybrid work options. Experience a family-friendly environment where balance is not just a goal but a way of professional life. 

Working Culture 
Be part of our journey in creating an inclusive workplace where your voice matters. Your well-being is our highest priority and together with you we unlock the Canyon spirit. 

Job Variety 
Explore a diverse career path with us, where you can delve into various departments with operational, strategic, creative, or technical roles. Experience a wide range of job opportunities that consistently challenge and inspire you.  

Impact 
Embark on a career shaping the future of mobility in a global environment. Join us as we prioritize innovation, fun and sustainability, always putting our customers first, with the shared goal of building the best bikes for a forward-thinking world.