SENIOR TECHNICAL ARCHITECT - SALESFORCE SERVICE CLOUD (M/F/D)
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We are a community open to everyone. One global team where everyone counts.

Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us?
Job Description

THE ROLE

As a direct-to-consumer e-commerce company, the service platform is a critical factor for the digital transmission of our brand experience to our customers. As our Senior Technical Architect Service Cloud, you will be an important factor in our success and growth. You will focus on designing our best-in-class solutions and be a key interface between the business and the development team. We value active participation in the design and optimization of existing processes in order to constantly improve ourselves as a team, but most importantly our solutions.

 

This role is based in our Canyon Tech Hub Barcelona, bringing together top tech talent to shape the future of cycling.

YOUR JOB AS PART OF THE CANYON CREW

  • Strategic Transformation: You drive the continuous transformation of our Service Cloud landscape towards an API-driven and decoupled architecture.
  • Requirement Engineering: Continuously analyzing our business requirements and responsible for the implementation in intelligent, stable, and scalable technical solutions.
  • Technical Concepts: Responsible for breaking down user stories and use cases into technical concepts and implementation tasks.
  • Architectural Design: Creating technical design concepts and documents (data model, system integration concept, data migration planning, etc.).
  • Prototyping & Strategy: Ensuring the implementation of prototypes and preparing "make or buy" decisions for new features.
  • Quality Assurance: Ensuring the quality of the services provided by the development team in technical and architectural terms in accordance with Canyon guidelines and current best practices.
  • Governance: Optimizing the improvement of architecture guidelines, development processes, and tools.
  • Cross-Cloud Integration Architecture: "Design and oversee complex integration patterns between Salesforce Core (Service/Sales) and B2C Commerce, ensuring seamless data flow for customer service and order management."
  • Global Standard Governance: "Establish and enforce Apex coding standards, Flow best practices, and Lightning Web Component (LWC) frameworks for international development teams."
  • Data Integrity & Privacy: "Act as the guardian for data architecture and GDPR compliance within the Salesforce ecosystem, ensuring consistent data models across distributed environments."
  • Technical Roadmap Alignment: "Collaborate with the SFCC Architect to ensure a unified 'Multi-Cloud' strategy that supports Canyon's global growth."

HOW YOU BECOME PART OF THE RACE

  • A degree in (technical) computer science, software engineering, computer engineering, or in a comparable field of study.
  • 5+ years of professional experience as a technical architect or consultant in the CRM field.
  • A proven track record (2+ years) in developing Salesforce Core Cloud solutions with a strong focus on Service Cloud.
  • Extensive technical knowledge, especially in the areas of Salesforce, complex integration patterns, and DevOps.
  • Experience in establishing API-first strategies and designing scalable interfaces (REST, GraphQL) within a Salesforce environment.
  • The ability to lead and connect with various interest groups and stakeholders.
  • Strong communication skills and a hands-on, result-oriented way of working.
  • Proficiency in English (spoken and written).
  • Multi-Cloud Expertise: "Deep technical knowledge of Salesforce Service Cloud, including Omni-Channel, Case Management, and Service Cloud Voice. Experience with Data Cloud or Marketing Cloud integrations is a strong plus."
  • Architectural Frameworks: "Strong experience in designing scalable, Governor-limit-aware solutions and complex asynchronous processing (Queueable, Batch, Future methods)."
  • Distributed Team Leadership: "Proven track record of guiding remote or offshore development squads through technical design sessions and rigorous code reviews."
  • Strategic Communication: "Ability to translate high-level business requirements from German stakeholders into clear technical blueprints for global engineering teams."
  • Certifications: "Salesforce Certified Application Architect or System Architect (or progress towards Technical Architect / CTA) is highly desired."

HIGHLIGHTS ON YOUR CANYON TOUR

The Canyon Crew  
In our global team, we combine energy and transparency and promote a feedback culture as well as Canyon events, along with inspiring crew rides. Welcome to a career that is more than just a job!  
 
Feel Canyon   
Unlock your passion for cycling with us! Enjoy exclusive discounts on bikes, gear, and apparel as part of our commitment to fueling your cycling journey.  
 
Compensation  
Experience a rewarding career with a competitive market-based salary, generous paid time off and we contribute to your private pension scheme as we care for your future. Your satisfaction is our priority as we build a thriving work environment together.  
 
Working Model  
Join us for a career that prioritizes life-work integration through flexible and hybrid work options. Experience a family-friendly environment where balance is not just a goal but a way of professional life.  
 
Working Culture  
Be part of our journey in creating an inclusive workplace where your voice matters. Your well-being is our highest priority and together with you we unlock the Canyon spirit.  
 
Job Variety  
Explore a diverse career path with us, where you can delve into various departments with operational, strategic, creative, or technical roles. Experience a wide range of job opportunities that consistently challenge and inspire you.   
 
Impact  
Embark on a career shaping the future of mobility in a global environment. Join us as we prioritize innovation, fun and sustainability, always putting our customers first, with the shared goal of building the best bikes for a forward-thinking world. 
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