SERVICE PARTNER COORDINATOR (M/F/D) Stellendetails

SERVICE PARTNER COORDINATOR (M/F/D)

We are a community open to everyone. One global team where everyone counts.

Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us?

Stellenbeschreibung

THE ROLE

Our Authorized Service Partners (ASPs) play a critical role in Canyon’s direct-to-consumer model. They serve as local hubs of mechanical excellence for our riders—providing expert bike assembly, routine maintenance, specialized repairs, and official warranty support so our customers receive seamless, professional care without losing time on the road.

As our Authorized Service Partner Coordinator, you will own the local service network across Italy. You will build strong relationships with local service partners, handle network performance and administration, and drive selective expansion. By spending approximately 40% of your time on the road, you will directly identify and onboard new partners, deliver hands-on training on tools and new product launches, and ensure our customers always experience the highest level of service.

This role will be based on our brand-new location in Pedrengo (BG).

YOUR JOB AS PART OF THE CANYON CREW

Network Maintenance & Selective Expansion: Maintain and strengthen the existing Authorized Service Partner (ASP) network in Italy while driving strategic, selective expansion to improve coverage and service access.
Onboarding & Tool Training: Lead the end-to-end onboarding process for new partners and deliver structured training on technical tools, service processes, and upcoming product launches.
Performance & Administration: Manage partner performance, monitor SLAs, and handle administrative workflows to ensure high-quality service standards for Canyon customers.
Field Presence & Partnership Building: Travel frequently (~40%) across the region to conduct site visits, deliver in-person training, and foster long-term, trusted partnerships.
Cross-Functional Support: Collaborate closely with and support internal Customer Service and Technical Service teams to resolve complex customer issues.
Events & Brand Activations: Actively participate in local Canyon events and brand activations and coordinate joint activation initiatives with our Service Partners to boost community engagement.

HOW YOU BECOME PART OF TEH RACE

Commercial background with a minimum of 3 years of professional experience within the cycling industry.
Prior experience working directly with bike industry dealerships or service networks is a strong plus.
Hands-on experience with ERP and CRM tools, such as SAP and Salesforce.
Willingness and flexibility to travel up to 40% of your working time across Italy, including availability to work on weekends for events and brand activations.
Native-level Italian and fluent business English skills (both written and spoken) for effective collaboration with local partners and global headquarters.
Strong administrative and performance-management mindset with an commitment to customer satisfaction.
A strong passion for cycling and a hands-on, solution-oriented working style.

HIGHLIGHTS ON YOUR CANYON TOUR

The Canyon Crew & Culture: Combine energy and transparency in a global team. We promote a strong feedback culture, unique Canyon events, and inspiring crew rides. Your voice matters in creating an inclusive workplace where well-being is a priority.
Feel Canyon (Product Perks): Unlock your passion for cycling! Enjoy exclusive discounts on bikes, gear, and apparel as part of our commitment to fueling your journey.
Compensation & Rewards: Experience a rewarding career with a competitive market-based salary and generous paid time off. Your satisfaction is our priority.
Life-Work Integration: Join us for a career that prioritizes balance through flexible and hybrid work options in a family-friendly environment.
Impact & Development: Shape the future of mobility. We offer diverse career paths across operational, strategic, creative, or technical roles, where innovation and sustainability consistently challenge and inspire you.