SALES SUPPORT CFS (m/f/d) Stellendetails

SALES SUPPORT CFS (m/f/d)

We are a community open to everyone. One global team where everyone counts.

Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us?

Stellenbeschreibung

THE ROLE

Reporting directly to the Retail Manager, you will be part of the dedicated team driving commercial activity, premium customer service, and daily operations at our Canyon Factory Service (CFS) in Tres Cantos. As a CFS Sales Agent, you act as the primary ambassador and key point of contact for our riders. Your mission is to deliver an exceptional, approachable, and truly customer-centric experience throughout their entire journey—from the initial consultation and test ride to the purchase, handover, and ongoing after-sales support. Beyond sales, you play an active role in daily hub organisation, local content creation, and high-impact brand events that strengthen Canyon’s bond with the cycling community.

This is an on-site, permanent position based at the Canyon Factory Service in Tres Cantos (Madrid), working standard office hours from Monday to Friday, with occasional weekend availability for community rides and activations.

YOUR JOB AS PART OF THE CANYON CREW

Customer Experience & Consultation: Welcoming riders to the CFS, identifying their unique needs, and delivering tailored advice on Canyon bikes, premium gear, accessories, and workshop services.
End-to-End Customer Journey: Managing commercial enquiries, appointments, and walk-in visitors to guide customers seamlessly through every stage of their CFS journey.
New Bike Day Delivery: Preparing and executing unforgettable bike handovers, providing thorough technical walkthroughs to make collecting a new Canyon a standout moment.
Test Ride & Fleet Management: Organising test rides, preparing demo bikes, briefing riders, ensuring proactive post-ride follow-ups, and managing the overall demo fleet.
Sales Pipeline & Opportunity Tracking: Following up on sales leads and maintaining accurate, up-to-date customer records across internal retail tools and systems.
CFS Hub Operations: Supporting opening, closing, and daily shop readiness while ensuring the proper organisation, replenishment, and presentation of accessories and gear.
Brand Presentation & Merchandising: Implementing and safeguarding Canyon’s visual merchandising standards to reflect a consistent, premium brand appearance.
Content Creation & Social Media: Supporting local social media channels by co-creating engaging content and appearing confidently on camera as a brand face for products, events, and daily CFS life.
Community Events & Activations: Representing Canyon on-site at community rides, brand presentations, and local weekend activations.
Cross-Functional Teamwork: Collaborating closely with the local Retail team as well as Customer Service and Marketing to ensure a unified customer experience.

HOW YOU BECOME PART OF THE RACE

Passion for Cycling: A genuine enthusiasm for bikes, cycling culture, and endurance sports drives your motivation every day.
Customer-First Mindset: A proactive, friendly, and solution-oriented attitude paired with the ability to provide an authentic, personalised service characterizes your approach.
Communication Skills: Strong interpersonal and communication capabilities enable you to connect effortlessly with riders—both face-to-face and via digital channels.
Technical Curiosity: A keen interest in deepening your knowledge of bike mechanics, components, technical equipment, and cycling technology supports your daily work.
Drive & Adaptability: A well-organised, collaborative working style allows you to multitask effectively and adapt quickly to dynamic retail priorities.
Digital Tools: Practical confidence in working with modern computer software and digital applications forms your baseline.
On-Camera Presence: Confidence and enthusiasm to appear on camera and represent Canyon authentically in local social media content and promotional activities.
Flexibility: Willingness to occasionally support weekend brand events, demo days, and cycling community activations rungs off your profile.
Language Skills: Fluency in Spanish combined with a solid command of English (spoken and written) ensures smooth communication with local riders and international teams.

HIGHLIGHTS ON YOUR CANYON TOUR

The Canyon Crew & Culture: Combine energy and transparency in a global team. We promote a strong feedback culture, unique Canyon events, and inspiring crew rides. Your voice matters in creating an inclusive workplace where well-being is a priority.
Feel Canyon (Product Perks): Unlock your passion for cycling! Enjoy exclusive discounts on bikes, gear, and apparel as part of our commitment to fueling your journey.
Compensation & Rewards: Experience a rewarding career with a competitive market-based salary and generous paid time off. Your satisfaction is our priority.
Life-Work Integration: Join us for a career that prioritizes balance through flexible and hybrid work options in a family-friendly environment.
Impact & Development: Shape the future of mobility. We offer diverse career paths across operational, strategic, creative, or technical roles, where innovation and sustainability consistently challenge and inspire you.